You Talkin’ to Me?

Every Disaster Is Talking - The question is whether we’re listening.

Organizations ask questions all the time. We send surveys. We conduct after-action reviews. We hold town halls. We invite public comment. But too often, we’re like the man in the mirror - we’re talking more than we’re listening.

The organizations that thrive in uncertain environments have discovered something different. Feedback isn’t about collecting opinions. It’s about building systems that learn.

This takes us to the fourth key takeaway from leaders in complex organizations about how to be successful in complex, disruptive environments – open systems and feedback loops.