Exploring Incident Management Technology

Exploring Incident Management Technology

Incident management software (IMS) consists of a suite of tools that aggregate planned or no-notice critical incident information in a real-time collaborative environment such that situational status, response priorities, and resource deployment are brought into a common operating picture. IMS combines diverse types of data (e.g., map views, property information, sensor data, resource tracking, computer-aided dispatch) in a multilayered format. In doing so, it provides first responders and emergency managers access to the information they need to manage small-scale (e.g., house fires) and large-scale no-notice incidents (e.g., earthquakes) as well as planned events (e.g., parades, sporting events, protests). Emergency management, fire service, law enforcement, emergency medical services, and other response agencies use IMS to conduct planning, multiagency coordination, resource allocation, asset tracking, and information collection and analysis, all of which aid decision-making and allow for after-action reporting and auditing.

Tim Masterson Executive Director of Products Timothy Masterson has worked with BCG since 2001 and is responsible for directing all emergency management software products at BCG, including DLAN (DisasterLAN). His day-to-day work includes management of product development, software R&D, software testing, automation, database administration, and customer support teams. His previous work at BCG includes developing software for DLAN, NY-Alert, Electronic Smallpox Vaccination Tracking Systems, Shelter Management Solutions, Superbowl Situational Awareness Systems, and Hurricane Recovery Software. He has a BS in Computer Science and a BA in English from Canisius College. As part of BCG's incident management team service, Mr. Masterson has provided onsite emergency management and software support for dozens of DLAN clients during major disasters. Company Information: DLAN is a secure, web-based, mobile-friendly emergency management system that provides tools for shared situational awareness, workflow-based information management, and real-time communication to help your team prepare for, respond to, and report on issues. With DLAN in your toolbox, you will be properly prepared to manage daily operations, emergencies, and everything in between. DLAN simplifies the task, mission, and resource management. It allows critical information to be quickly shared through secure, interoperable communication features, which are included at no extra charge. DLAN also includes a full suite of reporting features to allow for easy after-action reporting.

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Authors
Todd T DeVoe